Remote Operations Technician- Madrid

The System Operator role is to provide real time remote operational support to maximize turbine and system availability. We provide phone and email support for external customers, field personnel, and cross department colleagues to resolve technical and operational issues. Our department strives to bring forth technical and operational improvement solutions to optimize turbine performance and lower the cost of energy. This Operator will be part of a team which supports 24/7 monitoring services throughout all regions.

Responsibilities

• Perform advanced level wind turbine remote operations and support. This includes proficient operation and use of remote operation and diagnostic tools. Document tasks where required and enters data into company system, such as SAP
• Effectively gather information remotely regarding turbine issues and performance. May diagnose, recommend, and implement solutions for turbine equipment. Communicate pertinent information to key individuals and the field. Seek assistance when encountering turbine issues outside trained skill level to ensure success in resolution
• Follow basic structured problem-solving process to perform troubleshooting and diagnostic tasks with remote SCADA and IT diagnostic tools
• Independently initiate and perform most work tasks as well as follow defined instructions as directed according to written and verbal instructions
• Demonstrate and promote integrity, strong initiative, as well as a focus on reliability, and quality of work. May assist with, or perform basic quality audits of less experienced staff
• Effectively promote strong team environment through assisting teammates in accomplishing goals as well as mentoring junior technical staff. Visibly support and promote team spirit and cooperation
• Proactively look for improvement opportunities to job appropriate processes and procedures and communicate through appropriate channels
• Interface with customer and may respond to customer inquiries. Will refer complex customer inquiries to higher level technical staff or manager. Demonstrate strong customer service
• This role may require travel, working overtime, including working a flexible and variable work schedule as needed to meet business objectives

Qualifications

• Technical Associates degree or equivalent preferred
• Demonstrated use and understanding of intermediate IT tools
• Very strong verbal communication skills and reading comprehension skills
• Strong attention to detail and solid problem-solving skills
• Prior customer relations experience in a commercial setting preferred

Competencies

• Ability to understand technical language and to recognize and differentiate technical issues
• Ability to work independently and unsupervised as well as in a team environment
• Ability to work in rotating shifts (including nights, weekends, and bank holidays)

What we offer

Hybrid mode with telework days per week

Competitive night, Saturday, Sunday and bank holiday bonuses

Additional info: Living in Madrid is required