Customer Service Sales Representative

Customer Service and Support

Job Title:

Job Description

Want to be part of an innovative and growing team? Were a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If youre looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.

Career growth and personal development

This is a great opportunity to experience the power of whats next and develop “friends for life” at the same time. Well give you all the training, cutting-edge technologies, and the continuing support youll need to succeed.

What you will do in this role

As a Customer Service Sales Representative in our team, you will:

• Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
• Handle outbound calls when necessary to solve issues with customers and different internal business units
• Quote creation and follow up with cross selling / up selling and a proactive and service attitude
• Ensure personal knowledge of the Store portfolio and Post sales process´s are maintained
• Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Have a proficient or bilingual level of German and are advanced in English
• Have, minimum, 1-year relevant experience
• Have strong communication, customer facing and customer care skills
• Have knowledge of sales techniques (up-/cross-selling, objection handling, etc)
• Are achievement and target oriented, customer driven and motivated to work in sales
• Have IT knowledge and technical understanding
• Have real capability to listen to customers
• Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs

Dont meet every requirement? No worries. Were dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you dont check every box, we still encourage you to apply. Well do our best to match you with the right job, whether its this one or another role.

Whats in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. Thats why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

- Full Time 39 hours/week permanent contract: Monday to Friday, from 9:00- 18:00

• Base salary of 20 000 euros per annum and up to 2000 euros in bonus per annum including medical insurance
• Great office location in Barcelona
• Friends hunting (referral) bonus
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

Were proudly united as one team, one company, globally. Were committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1576343

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