Business Project Manager

Nickel Nickel is a start-up belonging to the BNP Paribas Group. We are a company with a very clear purpose: our mission is to fight against financial exclusion through a simple, face-to-face and accessible service. Nickel offers an account that is open to everyone, without any income condition or linkage. We already number close to 850 employees in Paris, Nantes, Madrid, Lisbon, Brussels and Berlin, with a young, dynamic and multicultural atmosphere! What do we do? We offer a payment account, with a national IBAN and a Mastercard debit card that the customer can open at a lottery or tobacco shop without leaving the neighborhood. This unique business model already has more than 4 million customers and more than 12,000 points of sale. In Spain, Nickel was launched in 2021. We are currently experiencing a phase of great growth, and we already have 2,300 Nickel Points throughout the country. If you want to be part of this great adventure, keep reading.

ABOUT THE JOB

Due to the fast growth of the activity, Nickel is seeking to reinforce the local team based in Madrid with the incorporation of a Business Project Manager to accompany the implementation of new products and initiatives, ensuring their adaptation to the local market, and the management of some business processes (ex: regulatory reporting).

We are looking for people with project management experience and knowledge of the financial sector who want to develop in a start-up environment and in a rapidly evolving business.

We are looking for profiles that enjoy their work and colleagues, are customer experience oriented and want to be part of a challenging project in an international environment.

MISSION

Working cross-functionally with the Operations and Marketing Divisions, and in close collaboration with the Corporate teams based in France, the objective of this position is to:

• Manage the launch of new products and services.
• Coordinate transversal activities, involving local stakeholders, corporate and external suppliers.
• Support incident management; and continuous improvement of service quality.
• Manage reporting to the regulator.

RESPONSIBILITIES

• ‘Go to market of new products and services: ensure coordination between the different local and corporate teams to ensure the correct market launch of the different initiatives. Tasks include: market analysis and identification of local needs, monitoring of roadmaps and KPIs, operational follow-up after launch ensuring alignment with business objectives and process optimization.
• Regulatory reporting: coordinating, carrying out and presenting the various regulatory reports and ensuring dialogue with the various authorities, as well as with other stakeholders.
• Incident management: data analysis, escalation process, follow-up and resolution support.
• Creation of dashboards for monitoring product and service offerings (creation, design and follow-up).
• Optimizing processes and methodologies in a highly regulated environment.
• Manage the relationship with internal and external partners (including suppliers).

REQUIREMENTS

• Experience

• • At least 5 years of professional experience, of which at least 2 years in business project management, preferably in the financial sector.
  • Strong analytical and synthesis skills, results and customer-experience focused.
  • Ability to communicate and collaborate closely with different areas (business, management, IT, Data, Tribes, external suppliers, etc.) in an international and transversal context.
  • Experience in reporting to management through follow-up reports and executive meetings.
  • Advanced Microsoft Excel management.

• Languages

• • Spanish: bilingual
  • English: proficiency

SKILLS

• Transversal & Behavioral

• • Decision Making
  • Ability to synthetize / simplify
  • Critical thinking
  • Resilience
  • Analytical ability

BENEFITS

• Hybrid remote working model (47%).
• 28 vacation days.
• Meal and transport bonus.
• Pension Plan.
• Health insurance.
• Life insurance.
• Flexible compensation plan.

DIVERSITY AND INCLUSION COMMITMENT BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.