CX Ops Specialist Junior

Hello

At
Factorial
, we're looking for a new
Customer Experience Operations Specialist Junior (Systems & Support)
to help us boost the company to the next level.

About Factorial

At Factorial, we're on a mission to help small and medium businesses (SMBs) automate and elevate their HR processes—so they can focus on people, not paperwork. With over 1000 employees across 9 markets, we serve 100,000+ users and are one of Europe's fastest-growing SaaS companies.

We believe in bold goals, radical ownership, and inclusive collaboration. If you're eager to grow in RevOps, love solving technical puzzles, and want to build scalable systems that empower our Customer Experience (CX) teams — we want to meet you.

About the Role

We're looking for a
CX Ops Specialist Junior (Systems & Support)
to join our
CX Operations
team within
Revenue Operations (RevOps)
.

You'll be at the intersection of
automation, systems, and support
— helping the CX team (Onboarding, Account Management, Support, Consultancy…) work more efficiently through reliable processes and smooth system performance.

This is a hybrid role combining
hands-on system troubleshooting
and
workflow building
. You'll manage internal CX system tickets, solve issues in tools like
HubSpot, Intercom, and Jira
, and build automations that reduce manual work and recurring problems.

If you enjoy understanding how things work, fixing them, and making them better — this role is for you.

What You'll Do

• Own the CX ticket queue:
  triage, troubleshoot, and resolve system-related requests from CX teams (HubSpot, Intercom, etc.).

• 
  Design and maintain automations:
  build workflows in HubSpot, Zapier, and other tools to support scalable CX processes.

• Diagnose and prevent issues:
  monitor automation performance, identify root causes, and create lasting fixes instead of temporary patches.

• Document and share knowledge:
  build clear documentation and internal resources to empower users and scale support.

• Collaborate cross-functionally:
  work closely with RevOps, Data, and IT to align automations and systems improvements with business priorities.

• Support new tool launches and updates:
  participate in testing and deployment of CX tools, ensuring smooth adoption.

What We're Looking For

• 1–2 years of experience in RevOps, Marketing/Sales/CX Ops, or Business Systems environments.

• Hands-on experience with
  HubSpot (CRM)
  — building or maintaining automations, workflows, or properties.

• Strong
  logical thinking
  and a structured approach to problem-solving.

• Curiosity about the "why" behind automation and a drive to continuously improve systems.

• Detail-oriented, proactive, and comfortable juggling multiple priorities.

• Clear written communication and a love for documentation.

Nice to Have

• Experience with tools like
  Zapier, Make, or Postman
  .

• Exposure to ticketing systems (
  Jira
  ,
  Zendesk
  , etc.).

• Knowledge of
  APIs, webhooks
  , or basic scripting (JavaScript or similar).

• Experience working in a
  B2B SaaS
  company.

• Understanding of
  GTM processes
  (lead lifecycle, deal routing, onboarding).

• Familiarity with
  Notion
  or
  Asana
  for project management.

Our Values

• We own it:
  We take responsibility for every project.

• We learn and teach:
  We share knowledge and keep growing together.

• We partner:
  We collaborate across teams to reach bold goals.

• We grow fast:
  We act quickly and learn from our mistakes.

Why Factorial

• Cobee card and Payflow salary advance

• Private health insurance with Alan and Gympass

• Language classes with Yolk Academy

• Syra coffee , Apeteat meals , and organic fruit

• Pet-friendly office , flexible schedules , and no dress code

Is this you?
Come help us build the future of CX Operations at Factorial