Associate Principal Consultant

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! 

Job Description

We are looking for a Travel & Hospitality Consultant to support our Enterprise Architecture consultancy engagements globally as well as to further develop our Hospitality Practice and GTM strategy. The role requires specific expertise in the hotel management business domain as well as exposure to the travel tech space to bring the most value to our internal and external clients. 

Key Responsibilities: 

- Perform as Senior Business Analyst in the Enterprise Architecture engagements with international clients, proactively suggesting process improvements and optimization of operations based on data and best practices. 

- Produce high quality artifacts and consulting work deliverables for CXO level stakeholders and operational management. 

- Lead end-to-end business analysis for hospitality projects involving PMS, POS, CRM, OTA integrations, loyalty systems, and mobile/web guest experience platforms. 

- Gather, create and/or document detailed business processes or functional requirements from stakeholders including operations, marketing, sales, finance and IT areas, linking those to technologies available in the market. 

- Conduct gap analysis, process mapping (for example: as-Is vs to-be guest journey), and root cause analysis to identify opportunities for operational improvements. 

- Collaborate with product managers, solution architects, and UX/UI teams to translate business needs into system designs and digital products features. 

- Act as a subject matter expert (SME) for hospitality solutions, evangelizing on industry best practices and compliance standards.  

- Support systems implementation, data migration, and user acceptance testing (UAT) for hospitality related projects requiring a domain SME. 

- Define and monitor key performance indicators (KPIs) for service delivery and customer satisfaction. 

- Facilitate and /or support workshops, requirement-gathering sessions, and stakeholder 121 interviews. 

- Manage stakeholder expectations and ensure alignment between business needs and technical solutions. 

- Prepare business cases, cost-benefit analysis, and feasibility studies for new initiatives. 

Qualifications

- Minimum 10 years experience in the Hospitality business domain. 

- Strong domain expertise in hotel and / or leisure resorts operations required.   

- Excellent communication, stakeholder management, and documentation skills. 

- Fluency in English is a must. 

- Spanish, Arabic, Chinese, French and other languages will be a plus.   

Additional Information

• Dynamic team and exciting projects: Work on challenging and impactful projects with a collaborative team. 

• Remote-first culture: We embrace flexibility with remote work and offer modern offices in central locations for those who prefer an in-office experience. 

• Cutting-edge technology: Access to high-tech equipment to support your work. 

• MyN Employee Participation Program - Nagarro: Join a program that allows you to have a stake in the companys success. 

• Development opportunities: Attractive career growth and internal promotion opportunities. 

• Competitive Package: A compensation system that allows employees to choose from a variety of benefits.