Global Retail Excellence Director

Job Title: Global Retail Excellence DirectorLocation: MadridReports to: Chief Commercial OfficerEmployment Type: Full TimeAbout the Role:We are seeking a dynamic and experienced Global Retail Excellence Director to oversee the growth and evolution of central retail functions, including Retail Operations and Retail Performance for our clients prestigious luxury brand. You will collaborate closely with the Commercial Execution and Learning Director to identify comprehensive retail solutions. Initial priorities include:Deploying and enhancing tools that enable seamless customer interactions in stores (e.g., POS devices)Fostering an omni-channel culture and client-centric solutions through collaboration with stores and global departments

Equipping store leaders with shared tools to manage and impact store performance

Measuring and driving best-in-class customer service and in-store experiences

This role is based in the Madrid Head Office and reports to the Chief Commercial Officer.Responsibilities:Retail PerformanceDesign strategies and actions to maximize store performance:Develop a structured approach to retail performance, allowing consistent measurement of success and forming the basis for both short- and long-term innovations

Design and implement management tools and KPIs to optimize sales, store and staff performance while maintaining high retail standards and compliance

Drive regular reviews of store and outlet performance—productivity, staff KPIs, commission schemes, etc.—to identify opportunities for growth

Retail OperationsIdentify and implement operational initiatives in collaboration with local markets:Analyse and monitor store stock productivity; drive operational improvements and efficiencies across front and back of house

Partner with relevant departments to ensure inventory accuracy and reduce shrinkage

Drive compliance and follow-up on store audits

Identify and introduce technologies and tools to enhance operational data, improve efficiency, and deliver a seamless client experience

Support stores in building client loyalty through strong operational processes and routines

Work with regional leadership to identify opportunities to minimize operating costs and reduce risk

Retail ProjectsAct as project manager for key retail initiatives, promoting effective collaboration between central and local teams

Continuously review business practices and propose forward-looking, innovative solutions

Lead retail projects that align front-of-house, back-of-house, and online/offline efforts

Collaborate on organizational design, retail profiling, and career development pathways

Key Requirements10+ years of experience, ideally in the luxury or high-end sector, with substantial experience in retail operations and performance

Proven track record of implementing scalable structures and working models that engage teams and improve outcomes

Collaborative by nature, adept at cross-functional and cross-cultural communication, and skilled in influencing diverse stakeholders

Strong leadership skills with experience managing high-performing teams

Effective communicator with the ability to adapt content and tone to a range of audiences

Strong analytical thinker with the ability to interpret, model, and leverage data

Excellent project management capabilities, able to divide complex initiatives into manageable components

Team-oriented and willing to go beyond formal responsibilities to support broader objectives

If you meet the eligibility criteria, you may qualify for Spains ‘Beckham Law, a special tax regime for foreign workers. This allows individuals who have not been tax residents in Spain for the past five years and are relocating for employment purposes to be taxed at a flat rate of 24%. Please note that due to the volume of applications, we regret that only shortlisted profiles will be contacted, and we sincerely apologise for not being able to respond to all applicants.

Your understanding in this matter is greatly appreciated.